FAQs – Lumio

CUSTOMER SUPPORT

We are here to help you

Shipping & Delivery

How long does shipping take?

Orders are typically delivered within 6–13 business days depending on your location.

Do you provide tracking information?

Yes. Once your order ships, you’ll receive a tracking number by email.

Can shipping times be delayed?

During high-demand periods or holidays, slight delays may occur.

Orders

How can I track my package?

Once your order has been shipped, you will receive an email containing your tracking number and a direct link to track your shipment.

You can follow your package’s journey directly through the tracking link provided.

Can I cancel my order?

Orders can only be canceled within a short period after being placed.

Can I change my shipping address?

Please contact us as soon as possible if you need to update your shipping address.

Returns & Refunds

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you may return your item within 30 days of delivery.

Items must be unused, in their original packaging, and in the same condition in which they were received.

To initiate a return, please contact our customer care team at contact@lumioby.com

How long do refunds take?

Refunds are typically processed within a few business days after approval.

Payments & Security

What payment methods do you accept?

We offer safe and secure checkout options tailored for your convenience.

We accept iDEAL, Bancontact, Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, and Google Pay.

All transactions are fully encrypted and securely processed.

Contact

How can I contact LUMIO?

You can contact us anytime through our contact page or support email. contact@lumioby.com

What ages are Lumio™ Swim Goggles designed for?

Lumio™ Swim Goggles are designed for kids ages 2–12. The soft silicone design adapts comfortably to different face shapes, providing a secure and comfortable fit for most young swimmers.

Do they actually stop leaking?

Yes. Unlike many goggles that rely on excessive pressure, Lumio™ uses a soft silicone seal that helps create a comfortable, leak-resistant fit while reducing red marks around the eyes.

Will these pull my child's hair?

No. The easy snap-back strap is designed to reduce tangling and painful hair pulling. Kids can put them on and take them off without the usual tears and frustration.

Can my child put them on by themselves?

Yes. The simple snap-back design makes it easy for kids to wear and remove their goggles independently, helping build confidence and making swim time easier for parents.

Do the lenses fog up?

Lumio™ Swim Goggles feature anti-fog lenses that help maintain clear underwater vision. For best performance, rinse with fresh water after use and avoid wiping the inside of the lenses.

Are the materials safe for sensitive skin?

Absolutely. Lumio™ Swim Goggles are made with soft, skin-friendly silicone and are designed to be comfortable even during long swim sessions.

Is this the official Lumio™ store?

Yes. This is the official home of Lumio™ Swim Goggles. When you order directly from us, you're getting the genuine product, customer support, and our satisfaction guarantee.